Faq
Order & Payment
How can I place an order on LinearDock?
Simply browse our selection of Mice, Keyboards, and Headphones, add your desired items to the cart, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to modify or cancel, please email us at [email protected] as soon as possible. We will do our best to accommodate your request before shipment.
Shipping & Delivery
What are your shipping options?
We offer standard and expedited shipping. Delivery times vary based on your location. You will receive a tracking number once your order is dispatched.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping fees and delivery times will be calculated at checkout.
What if my package is lost or damaged during shipping?
If your package arrives damaged or is lost in transit, please contact us at [email protected] with your order number. We will work with the carrier to resolve the issue promptly.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To initiate a return, email us at [email protected] with your order details.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Product & Warranty
Are your products genuine and new?
Yes, all Mice, Keyboards, and Headphones sold on LinearDock are 100% genuine, brand new, and sourced directly from authorized distributors or manufacturers.
What warranty do you offer on your products?
Each product comes with a manufacturer’s warranty. The warranty period varies by brand and product type. Please refer to the product page for specific warranty details.
How do I claim warranty service?
If you experience a defect or issue covered by warranty, please email us at [email protected] with your order number and a description of the problem. We will guide you through the process.
Contact & Support
How can I contact LinearDock for further assistance?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store or showroom?
LinearDock operates exclusively as an online store. We do not have a physical retail location, but we are always available via email to assist you.