Refund policy
At LinearDock, we are committed to ensuring your satisfaction with every purchase of our Mouse, Keyboards, and Headphones. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of wear, damage, or missing parts may not qualify for a full refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Software or digital products (if applicable)
- Gift cards
- Items marked as "final sale" or "clearance"
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, the item you wish to return, and the reason for the return. Our team will provide you with a return authorization and shipping instructions. Please do not send your item back without prior authorization.
Return Shipping Costs
You are responsible for paying the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
If you need to exchange an item for a different model or size, please contact us at [email protected]. Exchanges are subject to product availability and may require you to return the original item first.
Damaged or Defective Items
If you receive a damaged or defective product, please email us within 7 days of delivery at [email protected] with photos of the damage or defect. We will arrange a replacement or full refund, including any return shipping costs.
Contact Us
If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.